PENGARUH DAYA TANGGAP DAN EMPATI TERHADAP KEPUASAN PASIEN RAWAT JALAN PADA RSUD H. ABDURRAHMAN SAYOETI KOTA JAMBI

PUTRI YASMIN, 1900861201005 (2023) PENGARUH DAYA TANGGAP DAN EMPATI TERHADAP KEPUASAN PASIEN RAWAT JALAN PADA RSUD H. ABDURRAHMAN SAYOETI KOTA JAMBI. skripsi thesis, Universitas BATANGHARI Jambi.

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Abstract

ABTRACT The main problem of this research is the effect of responsiveness and empathy on patient satisfaction at H. Abdurrahman Sayoeti Hospital, Jambi City in 2023. The main problem is then divided into several sub-problems or research questions about service, namely: 1) What are the service quality variables consisting of power variables? responsiveness, empathy, and patient satisfaction affect hospital patient satisfaction. H. Abdurrahman Sayoeti Jambi City, and 2) Which service quality variable has the most dominant effect on patient satisfaction at the Hospital. The H. Abdurrahman Sayoeti Regional General Hospital, Jambi City, is a Type D General Hospital belonging to the Regional Government of Jambi City. This hospital is located at Jl. K.H Hasan Anang No. 33 Rt. 08 Ex. Olak Kemang Kec. Jambi City Bay Lake. Based on Mayor Regulation No. 42 of 2017 the Jambi City Hospital officially uses the name H. Abdurrahman Sayoeti Hospital, Jambi City. This hospital was previously the Olak Kemang Inpatient Health Center which in 2018 was converted into a hospital. Responsiveness and empathy variables show a tcount value greater than ttable (1,663 and 5,329) or sig > a (0.000 <0.05) thus H0 is rejected and H1 is accepted, meaning that there is a significant positive effect between responsiveness and empathy on patient satisfaction walk in H. Abdurrahman Sayoeti Hospital, Jambi City. The results of this study indicate that the quality of service consisting of responsiveness (X1) and empathy (X2) variables has a significant effect on patient satisfaction. Researchers' suggestions for RSUD. H. Abdurrahman Sayoeti, Jambi City, should be a hospital nurse. H. Abdurrahman Sayoeti Jambi City can maximize services according to the promised time, increase trust and responsiveness to patient complaints, maintain empathy and pay attention to the physical facilities of the Hospital. H. Abdurrahman Sayoeti Jambi City. Keywords: Responsiveness, empathy, patient satisfaction, hospital

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