PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PESERTA JAMINAN HARI TUA PADA BPJS KETENAGAKERJAAN KANTOR CABANG KOTA JAMBI

Rd. Muhammad Furkon Saputra, Rd. Muhammad Furkon Saputra (2021) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PESERTA JAMINAN HARI TUA PADA BPJS KETENAGAKERJAAN KANTOR CABANG KOTA JAMBI. skripsi thesis, Universitas Batanghari.

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Abstract

ABSTRACK Rd. Muhammad Furkon Saputra/ 1600861201374 / Faculty Of Ekonomics/ Marketing Management / The Effect of Service Quality on the Satisfaction of Old Age Security Participants at BPJS Employment Jambi City Branch Office/ Advisor 1 v st . Pupu Sopini S.E., M.M.2 nd Advisor Riko Mappadeceng S.E., M.M. The purpose of the study was to determine the service and satisfaction of Old Age Security (JHT) participants for participants from the Social Security Administering Body (BPJS) Employment Jambi City Branch Office for Old Age Security (JHT) participants. The purpose of the study was to determine the effect of service on the satisfaction of participants in the Old Age Security (JHT) Social Security Administering Body (BPJS) of the Jambi Branch Office. The research methodology used is descriptive analysis method and statistical analysis method. The data used is secondary data. Hypothesis testing was carried out using t-test, with a significance level of ( 5%) 5%. Data analysis using statistical data processing software, namely SPSS version 25 for windows. This research was conducted during the 2020 period. The results of the ttest (individually) showed that the service quality variable had a positive and significant effect on the satisfaction of old-age insurance participants at BPJS for employment at the Jambi branch office.The results of the coefficient of determination in this study were 0.773. This means that participant satisfaction is influenced by the service quality variable.

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