PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA PDAM (PERUSAHAAN DAERAH AIR MINUM) TIRTA MAYANG KOTA JAMBI

Feni Jeni Wardani, Feni (2020) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA PDAM (PERUSAHAAN DAERAH AIR MINUM) TIRTA MAYANG KOTA JAMBI. skripsi thesis, Universitas Batanghari.

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Abstract

The purpose of this research is to know and describe the quality of service and customer satisfaction in water supply Company (PDAM) Tirta Mayang Kota Jambi. To analyze the influence of quality of service to customer satisfaction in the water Supply Company (PDAM) Tirta Mayang Kota Jambi. In discussing this issue authors use quantitative descriptive method that is by looking for information about the symptoms, clearly defined objectives to be achieved, plan the way of approach. In this research the author held comparisons between education and motivation to the performance of employees in the water Supply Company (PDAM) Tirta Mayang Kota Jambi. The purpose of the establishment of PDAM Tirta Mayang Kota Jambi is to make every effort in the field of supply and distribution of water for the benefit of the community both quality and quantity that meet health requirements so that it is empowered to stay Hold fast to the company's economic principles and service for the community. The values of the model coefficient that can be compiled for this study are Y = 0.359 + 0851 + E. Constant value of 0359. That means if the service quality variable is considered constant (worth 0), then the consumer satisfaction variable will be worth 0359. 0851 service quality variable coefficient means that every service quality increase by 1% result in consumer satisfaction will increase by 85.1% From 100 respondents argued that the quality of service at PDAM Tirta Mayang Jambi in good condition and consumers at PDAM Tirta Mayang Jambi satisfied with the quality of the service. There is a significant influence between the variable service quality (X) to consumer satisfaction (Y) of PDAM Tirta Mayang. This is evidenced by the value of the calculated t greater than t table (10.290 > 1.983).

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